How it works
A structured process, explained plainly
Mediation can feel unfamiliar the first time. Here is exactly what happens, in order — so you know what to expect before you begin.
- 01
Contact
You reach out by form, phone or booking link. No detailed case information is needed at this stage.
- 02
Initial discussion
A short, confidential conversation to understand your situation and whether mediation is likely to help.
- 03
Conflict check
Karen confirms she can act independently for everyone involved before any matter is accepted.
- 04
Preparation
You receive clear guidance on what to expect and what, if anything, to prepare beforehand.
- 05
Mediation
Structured, confidential sessions (in person or online), paced to the issues that matter to you.
- 06
Agreement & next steps
Where agreement is reached, you’re guided on formalising it, often alongside your own attorney.
Common concerns
Will I lose my rights? Can they force me to agree?
No. Mediation is voluntary at every stage. You retain every right and option you had before mediation began, and nothing is imposed on you. You can pause or end the process at any time. Any agreement reached must be one you genuinely accept.
What if we don't reach agreement?
That is a legitimate outcome, not a failure. Many parties still find that mediation narrows the issues in dispute, clarifies each side's position, and makes any subsequent process (including a formal legal one) more efficient.
Is it confidential?
Yes. What is discussed in mediation is treated as confidential, other than in limited circumstances explained to you upfront, and is not used against you in later proceedings.
Still not sure? Take the 2-minute quiz →Questions people ask
Process FAQs
How do I know whether mediation is suitable for my dispute?
Mediation can be suitable for many family, workplace, commercial and other disputes where the participants are able to engage meaningfully, exchange the information needed to make informed decisions and consider possible solutions. Suitability depends on the nature of the dispute, urgency, safety concerns, power dynamics, the need for disclosure and whether another process is better suited to resolving the issue. An initial assessment can help identify whether mediation is an appropriate route. Do not assume that every dispute should be mediated. Suitability should be assessed case by case.
What is mediation?
Mediation is a confidential, structured process in which an independent, impartial professional helps two or more parties in a dispute communicate, understand their options, and work towards an agreement. The mediator does not decide the outcome or take sides; the parties retain control over any resolution reached.
Can I be forced to mediate or accept a settlement?
A mediator cannot force you to accept a settlement or impose an outcome. The decision whether to agree remains with the parties. Participation in a mediation process may, however, be required in some circumstances by a court rule, court directive, court order or contractual dispute-resolution clause. This distinction is particularly relevant under the current Gauteng High Court mediation regime. Settlement remains consensual even where participation is required.
Is mediation binding? Can the mediator make a decision for us?
Mediation itself is not binding, and the mediator does not decide the outcome or impose a resolution; that is what distinguishes it from arbitration. If you and the other party reach agreement, that agreement can, depending on its nature, be recorded and formalised so that it carries legal effect, typically with the involvement of your own attorney.
Is a mediator a lawyer, and do I still need my own attorney?
A mediator is not there to represent either party, regardless of their professional background. Karen’s role is to facilitate the process impartially, not to give either party legal advice. Many clients continue to consult their own attorney during mediation, particularly before signing any agreement, and this is generally encouraged.
Next step
The clearest next step is a conversation.
Request a Confidential Discussion — there's no obligation, and it's the fastest way to understand your options.