Privacy

Privacy Notice

Karen Davies Mediation & Arbitration respects the privacy of every person who makes contact with the practice or visits this website. We collect and handle personal information responsibly, and in line with the Protection of Personal Information Act, 2013 (POPIA).

What this notice covers

This notice explains what information we may collect, how it is used, how it is protected, and the rights available to you in terms of POPIA.

Information we collect

We may collect information such as your name and contact details, your preferred method of communication, the nature of your enquiry, information you choose to share in a brief, non-confidential initial enquiry, booking information, and limited website analytics data used to understand how the site is used and improve the experience.

How we use information

We use personal information to respond to enquiries, arrange consultations or discussions, assess suitability and next steps, maintain professional records of communication and service, and improve the functionality and clarity of the website.

How we protect information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse and disclosure. This includes secure handling processes, limited access to information, and careful review of any third-party service providers used to support the website or communications.

Your rights

Under POPIA, you may have the right to request confirmation of whether we hold your personal information, request access to your personal information, request correction of inaccurate information, request deletion or destruction of information where appropriate, and object to certain processing in limited circumstances.

Contact

Karen Davies Mediation & Arbitration
Email: info@karendavies.co.za